For urgent technical assistance, please call 202-442-5885.
You can also find troubleshooting tips at backtoschool.dc.gov/.
Using Canvas for Learning at Home
Visit dcps.instructure.com and enter your DCPS Office 365 username and password. If you don’t know your username or password and did not receive it, please contact your school.
Logging into to Canvas is easy.
Canvas, our online learning management system, will be used by teachers and students to keep learning at home resources in one place. From student schedules, to teacher assignments, to Microsoft Teams live lesson links, everything will be on Canvas.
You can also download the free Canvas Student App for Android or iOS devices.
Learning with the Canvas Course Companion
In grades PK-5, you’ll have one Canvas Course “Companion” (CCC) that incorporates all subjects. For grades 6-12, every course (e.g., Math, Science, Art) has a companion that serves as a learning hub for students.
The course companions will house student learning materials, meeting schedules, assignments, quizzes, instructional videos, and course information.
Canvas also has accessibility features such as immersive reader, translation, and dictation.
Canvas Tracks Student Attendance
Attendance will be recorded based on the student logging into Canvas each school day between 6:00 am and 11:59 pm.
Please note, if the student is already logged into Canvas (e.g. from the day before), any activity within Canvas will transfer to attendance. This means, for example, once in Canvas, clicking on the link for the day’s activities, clicking on a Teams meeting link, opening a course, working on an assignment in ClassNotebook within Canvas will translate into attendance for that day.
Need help accessing Canvas?
We know that technical questions or troubleshooting needs may arise when learning at home. DCPS and the Office of the Chief Technology Officer (OCTO) are partnering to provide a family-facing technical support center.
Call the hotline at 202-442-5885 to get help with student logins/passwords or other technical issues with accessing learning platforms (i.e., Canvas, Teams) or DCPS-issued device support. Technical assistance is available 24/7 because we know learning at home looks different for every family. Visit backtoschool.dc.gov for additional troubleshooting support.
You may also contact your school for questions about Canvas.
Canvas 101 Workshop for Families (recorded on August 20 at 5:30 pm)
Student Forms and Additional Resources
The Student Technology Responsible Use Agreement Acknowledgement Form must be signed by student and parents each school year.
- Student and Staff Technology and Acceptable Use Policy – English – 506.4 KB (pdf)
- Student and Staff Technology and Acceptable Use Policy – Amharic – 1.3 MB (pdf)
- Student and Staff Technology and Acceptable Use Policy – Chinese – 873.2 KB (pdf)
- Student and Staff Technology and Acceptable Use Policy – French – 996.2 KB (pdf)
- Student and Staff Technology and Acceptable Use Policy – Spanish – 432.5 KB (pdf)
- Student and Staff Technology and Acceptable Use Policy – Vietnamese – 1019.0 KB (pdf)
Internet Access for DC Students
DC will pay for at home internet for approximately 25,000 households with school aged children enrolled at DC traditional and charter public schools that receive SNAP or TANF benefits. Comcast and RCN both recognize SNAP and TANF as eligibility requirements for their low-cost internet programs.
Learn more by visiting www.techtogetherdc.com/internetforall or downloading the documents posted below.
Request a Technology Device
Contact your school if you need a computer or internet access.