For urgent technical assistance, please call 202-442-5885.
You can also find troubleshooting tips at

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Using Canvas for Learning at Home

Visit and enter your DCPS Office 365 username and password. If you don’t know your username or password and did not receive it, please contact your school.

Logging into to Canvas is easy.

Canvas, our online learning management system, will be used by teachers and students to keep learning at home resources in one place. From student schedules, to teacher assignments, to Microsoft Teams live lesson links, everything will be on Canvas.

Families are encouraged to log on to Canvas before the first day of class on August 31. Make it part of your back-to-school check list so it can be part of your daily learning at home routine

You can also download the free Canvas Student App for Android or iOS devices.

Learning with the Canvas Course Companion

In grades PK-5, you’ll have one Canvas Course “Companion” (CCC) that incorporates all subjects. For grades 6-12, every course (e.g., Math, Science, Art) has a companion that serves as a learning hub for students.

The course companions will house student learning materials, meeting schedules, assignments, quizzes, instructional videos, and course information.

Canvas also has accessibility features such as immersive reader, translation, and dictation.

Canvas Tracks Student Attendance

Attendance will be recorded based on the student logging into Canvas each school day between 6:00 am and 11:59 pm.

Please note, if the student is already logged into Canvas (e.g. from the day before), any activity within Canvas will transfer to attendance. This means, for example, once in Canvas, clicking on the link for the day’s activities, clicking on a Teams meeting link, opening a course, working on an assignment in ClassNotebook within Canvas will translate into attendance for that day.

Need help accessing Canvas?

We know that technical questions or troubleshooting needs may arise when learning at home. DCPS and the Office of the Chief Technology Officer (OCTO) are partnering to provide a family-facing technical support center.

Call the hotline at 202-442-5885 to get help with student logins/passwords or other technical issues with accessing learning platforms (i.e., Canvas, Teams) or DCPS-issued device support. Technical assistance is available 24/7 because we know learning at home looks different for every family. Visit for additional troubleshooting support.

You may also contact your school for questions about Canvas.

Canvas 101 Workshop for Families (recorded on August 20 at 5:30 pm)

Free Trainings for Families on Microsoft Teams and Surface

DCPS families have the opportunity to join education experts from Microsoft for an inside look at how to use the Microsoft Surface device and Teams app for learning at home. Sessions take place on Wednesdays through September 30 at 10:00 a.m. and 5:00 p.m. and the topic will be same each time.

Learn more about these free weekly webinars for parents and students about how to use their learning at home technology devices.

Request a Technology Device

Let your school know if you need a computer or internet access at

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Enroll today to get access to a device and curriculum for learning at home!

Visit to get started.